Store Policies

PRODUCT INFORMATION

Quadrivium Supplies uses SWEET ALMOND OIL as a carrier. This is a NUT OIL.

Customers with allergies, known or unknown, use our products at their own risk.

Quadrivium Supplies uses GRAIN ALCOHOL in our sprays. This is, unsurprisingly, highly flammable. Do NOT use near open flame, like a candle, and exercise caution and common sense when handling. DO NOT use it anywhere on your body and DO NOT consume it.

Quadrivium Supplies does not use preservatives other than Vitamin E, added as an antioxidant. For this reason, we cannot guarantee that our oils will not change in scent or consistency as they age. We do not recommend using oils that have been open more than 6 months.

Unless otherwise indicated, our oils are packaged in a bottle that contains 2 drams (7.4ml) of product. That product may be oil only, or oil mixed with solid material.

Our bottles do not have a dropper top. Once you take the cap off, they’re open.

Our bottles are sealed with paraffin wax film. If you find it tricky to get off, pop it in the fridge for a few minutes to harden it up and then peel it off. If that doesn’t work, it’s pretty easy to break with a sharp twist.

Store Policies

ALL SALES ARE FINAL. Oils are handmade at the time of order, and we will not accept returns or provide exchanges for products sold by this website, our representatives, independent resellers, or retail establishments.

We package our oils as carefully as we can. We cannot be held responsible for items damaged in transit. That said, if the USPS has smashed your box flat, contact us to send us a photo. If we judge it to be extremely tragic, we might be prevailed upon to send you a new order for shipping fees only, but no guarantees.

We do our best to ship orders within 5 to 7 business days after the order is completed and paid. We do not guarantee a turnaround time. Please check your order date before you contact us about the status of your order. Please read our shipping policy before ordering, or at least before complaining.

We reserve the right to cancel orders for any reason and will refund the purchase price if we do so.

Quadrivium Supplies does not provide instructions, coaching, or services such as candle burning or ritual design. Our formulas and methods are considered trade secrets and we do not provide them to customers.

Suggestions for oil use and sample rituals can be found at http://rituals.quadrivium-supplies.com, which exists mostly to reward people who actually read the store policies. The material on that website is © Quadrivium Supplies and should not be shared.

Our products are sold as curios only. Quadrivium Supplies, Inc. does not provide any warranty of any kind, whether express, implied, or statutory, including but not limited to, any implied warranties of merchantability or fitness for any particular purpose. Material provided herein and on our website is provided “as is” and does not constitute a warranty of any kind. Returns are not accepted, either via any retail store or directly from Quadrivium Supplies, Inc., including our website.

Shipping:

Due to the COVID19 pandemic, we cannot guarantee that you will receive your order within any specific timeframe after it is shipped. We are at the mercy of the Postal Service just like everyone else. Once we ship an order, it is literally out of our hands. Asking us about it will not make it come any faster. We promise. Before you contact us about your order, please check your order date. If you ordered on a weekend or after business hours, your order is considered to have arrived on the next business day.

Unless other arrangements are made, orders are shipped by USPS First Class mail.

When we have shipped your order, we will supply you with the tracking number provided by our shipping service.

If you wish to insure your order, please contact us at orders@quadrivium-supplies.com to upgrade your shipping. We can offer USPS Priority Mail, Express Mail, and UPS Ground if requested, for an additional fee. That fee must be paid before the order is shipped.

If your order is insured, and the package is lost, damaged, or stolen, YOU are responsible for filing the claim with the package carrier.

Should your package be misdirected, misdelivered, stolen or damaged in shipment, we cannot simply replace it. You would need to make a new order.

International Customers: Please contact us at orders@quadrivium-supplies.com before placing an order from outside the United States. Due to restrictions on sending herbs and liquids to some countries, we cannot guarantee we can ship you our products.

Store Disclaimer

By purchasing or using this product, you agree to hold harmless Quadrivium Supplies, Inc., its owners, employees, staff, affiliates, and consultants for any loss, liability, damage or costs, including court costs and attorney’s fees, that may result from the use of this product by you or any other person. This company, its owners, employees, staff and/or representatives are not responsible for use or misuse of this, any other product produced or sold by Quadrivium Supplies, Inc., or any information contained herein or in our website. In no respect shall this company, its owners, employees, staff and/or representatives incur any liability or responsibility for any damages arising out of or resulting from, or any way connected to, the use of this product, any other product produced or sold by Quadrivium Supplies, Inc. or any information contained herein or in our website. Use and storage of our products are at your sole risk. It is solely the responsibility of the purchaser to know what they are buying and how to handle and use the item(s).